# Closing a case

Typically, a case is closed when you and the support specialist agree that a resolution has been reached or when:

* the case conclusion is that the issue is not caused by a solution provided by Nowtilus
* the case is out of Nowtilus' support scope, e. g. consulting services; such requests should be addressed to the account managers instead&#x20;
* you indicate that the case is no longer an issue
* you become unavailable to actively work on the case; Nowtilus will make an attempt after a few days to contact you; if no response is received, the case will be closed
