# Requesting elevated attention

You can request elevated attention if you feel the need to involve the support specialist’s manager. Proceed as follows:

* edit the case
* click the **Raise a Case Concern** button located on the right
* fill in your phone number
* select the category of your concern:
  * **No Solution provided** – case has not received any reply from the Support team
  * **Unsatisfied Solution provided** – case has an unclear, wrong or unacceptable solution
  * **Repetitive Tasks** – too many tasks or actions to be implemented regarding this case
  * **Other** – any other reason(s) for the concern
* add a description of your concern
* click **Submit** — the case owner’s manager will be notified and get back to you in order to mitigate the concern and improve the service.
