SERVERSIDE.AI
  • Welcome to serverside.ai
  • Getting Started
    • Prerequisites
    • Onboarding Guide
      • Serverside.ai: Create an account
      • Prepare content source
        • Encoding specification
        • Packaging specification
        • Ad-Marker specification
          • SSAI LIVE - SCTE35
          • SSAI VoD - AdCuePoints
      • Request SSAI enabled stream
    • Features
  • Content Source
    • Encoding
    • Packaging
      • HLS
      • DASH
    • Protection
    • Ad-Marker Specifications
  • Video Player/App
    • Live - DASH/HLS
    • VOD - DASH/HLS
    • VAST Tracking
      • Live - DASH
      • Live - HLS
      • VOD - DASH/HLS
      • ClientSideTracking SDK
    • Timeshift/Startover for LIVE
    • Playlist size for LIVE
    • PauseLiveTV
  • Ad-Server Integration
    • Ad-Server Parameter
      • Equativ/ SmartAdServer
      • Freewheel
      • Google Ad Manager
      • SpotX
    • GVA - Generic VAST Adapter
      • GVA - Configuration
    • 3rd Party Audience Data Integration/DMP
  • Ad Media Condition and Delivery
    • Ad Media - Origin integration
    • Ad Media - CDN integration
    • Prefetch API
  • Manual - User Interface
    • Account
    • Channels/Streams
    • Reports
    • Assets
  • REST API
    • Channels
      • API routes - Channels
      • VOD Channels
      • Detailed channel analysis errors
    • Reports
      • API Routes - reports
    • Playlists
    • Error responses for all routes
    • Further Documentation
  • Support
    • About support case management
    • Creating a case
    • Case language
    • Case processing
    • Booking a meeting
    • Requesting elevated attention
    • Closing a case
  • FAQ - Questionnaire - Glossary
    • Q&A
    • Questionnaire
    • Glossary
    • Files
  • Quality of Service
  • Release Notes
    • Version 2.1.0.x
    • Version 2.0.7.x
    • Version 2.0.6.x
    • Version 2.0.5.x
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  1. Support

About support case management

PreviousSupportNextCreating a case

Last updated 8 months ago

You can address incidents to the Support Team at any time using the . The incident will be stored as a support case with a case number used to reference the case.

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