About support case management

Documentation moved to new platform! The Serverside.ai documentation is now available at: https://help.equativ.com/serversideai. Please update your bookmarks.

The content in the article below (and this legacy platform) is no longer being maintained — use the new platform https://help.equativ.com/serversideai instead.

This legacy portal will be permanently shut down on February 1, 2026.

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You can address incidents to the Support Team at any time using the Client Portal. The incident will be stored as a support case with a case number used to reference the case.