Quality of Service

The Nowtilus team responsible for Serverside.ai works hard every day to ensure unprecedented system stability and security. To provide you with the best quality we take industry standard measures in the following fields.

Monitoring

System-Monitoring

With our SOC 2 and GDPR-compliant Application Performance Monitoring (APM) system, we can quickly identify any issues e.g. caused by attacks or hardware failures that occur on our servers. With these capabilities we can analyze potential network issues in real-time, making it possible to find a solution before there is a noticeable impact on our customers.

Stream-Monitoring

In a perfect world your streams and content are 100% online. But the reality is, that you maintain complex systems where things can go wrong. This can be a server outage, a misconfiguration in your encoder, or network issues. In such situations, you have to act quickly. Serverside.ai provides you with notifications and insights 24/7 in case source streams have issues or if we detect that ads can no longer be replaced.

Availability-Monitoring

All our services are additionally monitored by an external monitoring system telling us if any of the observation systems, like System-Monitoring or Logging has issues.

Logging

Our centralized logging facilities are in compliance with SOC 2 and GDPR. They allow us to check all incoming traffics and identify attacks before they can do harm.

Security

To provide you with the highest security our authentication system is ISO-27001 and SOC 2 Type II certified. We follow industry-standard best practices and have security as the foundation of our development and operations process.

If you are going to use our BASIC tier you will have to leave your payment data. Our payment provider complies with the Payment Card Industry Data Security Standards (PCI DSS), has been audited by an independent PCI Qualified Security Assessor (QSA), and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry.

Privacy & Data Protection

With the "Privacy by Design" approach our system was built around the protection of data from your customers and employees. We always provide transparency in which data is collected and will hand out or delete personal data when requested.

Customizability

Our solution is built around the idea that every company follows a unique business process. To make integration a piece of cake we provide APIs for all of our system components and our highly flexible microservice architecture allows us to also include your unique requirements into our solution. We take responsibility for providing the highest stability and security.