Closing a case

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Typically, a case is closed when you and the support specialist agree that a resolution has been reached or when:

• the case conclusion is that the issue is not caused by a solution provided by Nowtilus

• the case is out of Nowtilus' support scope, e. g. consulting services; such requests should be addressed to the account managers instead

• you indicate that the case is no longer an issue

• you become unavailable to actively work on the case; Nowtilus will make an attempt after a few days to contact you; if no response is received, the case will be closed