Requesting elevated attention
You can request elevated attention if you feel the need to involve the support specialist’s manager. Proceed as follows:
edit the case
click the Raise a Case Concern button located on the right
fill in your phone number
select the category of your concern:
No Solution provided – case has not received any reply from the Support team
Unsatisfied Solution provided – case has an unclear, wrong or unacceptable solution
Repetitive Tasks – too many tasks or actions to be implemented regarding this case
Other – any other reason(s) for the concern
add a description of your concern
click Submit — the case owner’s manager will be notified and get back to you in order to mitigate the concern and improve the service.
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