Requesting elevated attention

You can request elevated attention if you feel the need to involve the support specialist’s manager. Proceed as follows:

• edit the case

• click the Raise a Case Concern button located on the right

• fill in your phone number

• select the category of your concern:

  • No Solution provided – case has not received any reply from the Support team

  • Unsatisfied Solution provided – case has an unclear, wrong or unacceptable solution

  • Repetitive Tasks – too many tasks or actions to be implemented regarding this case

  • Other – any other reason(s) for the concern

• add a description of your concern

• click Submit — the case owner’s manager will be notified and get back to you in order to mitigate the concern and improve the service.