Requesting elevated attention

You can request elevated attention if you feel the need to involve the support specialist’s manager. Proceed as follows:

  • edit the case

  • click the Raise a Case Concern button located on the right

  • fill in your phone number

  • select the category of your concern:

    • No Solution provided – case has not received any reply from the Support team

    • Unsatisfied Solution provided – case has an unclear, wrong or unacceptable solution

    • Repetitive Tasks – too many tasks or actions to be implemented regarding this case

    • Other – any other reason(s) for the concern

  • add a description of your concern

  • click Submit — the case owner’s manager will be notified and get back to you in order to mitigate the concern and improve the service.

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